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Complaints and Dispute Resolution

At Mirvac, our commitment is to deliver you a quality product and service experience that will meet your expectations. While we always aim to be responsive to your needs, if you have already formally raised your issue with 91×ÔÅÄÂÛ̳and still believe that we have failed to deliver on the timeliness and quality of our promise, we provide you with an avenue of formal appeal via our Customer Dispute Resolution Committee.

Please contact our Customer Dispute Resolution Committee by completing this form. We will acknowledge your issue formally within 24 hours (during operating hours) by phone. We will then liaise with you as required to work through your concerns.

Dispute Resolution

In the first instance, please contact the Customer Relationship team relevant to your state. Contact details can be found here
Please only complete the form below if you have contacted your relevant state Customer Relations team and have not had your complaint resolved to your satisfaction.

Privacy Collection Policy

The 91×ÔÅÄÂÛ̳Group (91×ÔÅÄÂÛ̳Limited and its controlled entities) collects and uses personal information about you to provide you with information you request from Mirvac. 91×ÔÅÄÂÛ̳also uses your personal information for related purposes including to request your feedback on the products and services provided by Mirvac. If you do not provide all the personal information 91×ÔÅÄÂÛ̳requests from you, 91×ÔÅÄÂÛ̳may be unable to provide these products or services to you.

91×ÔÅÄÂÛ̳may disclose personal information about you to third party agents and service providers to assist 91×ÔÅÄÂÛ̳in the operation of its business to provide the products and services you request. Your personal information may also be disclosed to overseas recipients who use the personal information to assist 91×ÔÅÄÂÛ̳in the operation of its business.

The 91×ÔÅÄÂÛ̳Group Privacy Policy (available on www.mirvac.com) contains information about how you may request access to and correction of personal information 91×ÔÅÄÂÛ̳holds about you, or to make a complaint about an alleged breach of the Australian Privacy Principles.

Promotion of other products and services

By submitting this form, you agree to 91×ÔÅÄÂÛ̳using your personal information to promote its products and services.  If you no longer wish to receive promotional information from Mirvac, you may advise 91×ÔÅÄÂÛ̳of your wish. The 91×ÔÅÄÂÛ̳Group Privacy Policy contains information about how you may send your request to Mirvac.

91×ÔÅÄÂÛ̳acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Owners of the lands and waters of Australia, and we offer our respect to their Elders past and present.  

Artwork: ‘Reimagining Country’, created by Riki Salam (Mualgal, Kaurareg, Kuku Yalanji) of We are 27 Creative.